Return & Refund Policy

At TechEx, we strive to live up to our moto, “Your Tech Expert.” We understand that sometimes a product may not meet your expectations or may arrive with a fault. Our return and refund policy is designed to be fair, fast, and transparent.

1. Return & Replacement Period

  • 7-Day Replacement: If your product is found to be defective or damaged upon arrival, you are eligible for a replacement within 7 days of delivery.

  • 24-Hour Reporting: For physical damages (scratches, broken parts, Water damage) or “item not as described,” you must report the issue to our support team within 24 hours of receiving the package.

2. Valid Reasons for Returns

You can request a return if:

  • The product is physically damaged or defective (Dead on Arrival).

  • The product is incorrect (wrong model, color, or size).

  • The package is incomplete (missing accessories or parts).

  • The product does not match the description on our website.

  • Note: “Change of Mind” is not applicable to electronic items once the seal is broken.

3. Conditions for Return

To ensure a smooth return process, please ensure:

  • The product remains unused and in its original condition.

  • All original packaging, brand boxes, user manuals, and warranty cards are intact.

  • All accessories (chargers, cables, straps) included in the box are returned.

  • Pro Tip: We strongly recommend recording an unboxing video when you first open your package. This serves as vital proof for any damage claims.

4. Refund Process

If a replacement is not available or a refund is requested under valid conditions:

  • Inspection: Once we receive the returned item, it will undergo a quality check by our technical team (usually takes 2–3 business days).

  • Refund Timeline: Approved refunds are processed within 7 to 10 working days.

  • Payment Method: Refunds will be sent via the original payment method (bKash, Nagad, Rocket, or Bank Transfer).

  • Note: For mobile financial services (MFS), any gateway charges applied by the provider may be deducted.

5. Non-Returnable Items

Certain items cannot be returned due to hygiene or software nature:

  • Used In-ear Earphones/IEMs (unless defective).

  • Software licenses or digital gift cards.

  • Products with tampered serial numbers or broken physical seals.

6. How to Initiate a Return

  1. Contact our Customer Care at +880341728759 or email us at Techex09@gmail.com

  2. Provide your Order ID and a photo/video of the issue.

  3. Once authorized, you can send the product back via our courier partner or drop it off at our collection point.

Shipping Costs

  • If the return is due to a TechEx error (wrong/defective product), we will bear the return shipping cost.

  • For warranty-related claims after the 7-day period, the customer is responsible for shipping the product to our service center.